Refund Policy

Section 6. Orders, Payment, Payment Plans, Refund Window and Billing Disputes

(a) Orders. Payment is due before an order is accepted. An order confirmation does not mean we have accepted your order. We may decline, cancel or limit any order, and may require additional information to complete it. If we cancel an order before you receive any part of the Services, we will refund the amount you paid for that order. All prices and payments are in U.S. dollars, and you are responsible for any applicable taxes.

(b) All sales final unless stated otherwise. Except as provided in Section 6(g), Sections 31 and 32 and your Program Agreement, all purchases are final and non-refundable, and enrollments cannot be canceled. Your obligation to pay is not reduced or excused because you did not attend, complete or use any part of the Services.

(c) Payment authorization. By providing a payment method, you authorize us and our payment processors to charge it for all amounts due, including each scheduled installment, applicable fees and taxes, and you confirm you are authorized to use that payment method. You agree to keep your payment information current.

(d) Payment plans. If you choose a payment plan, you are committing to pay the full program price, and the payment plan is simply a schedule for paying it. If a scheduled payment fails, we may retry the charge, contact you to update your payment method, and suspend your access to any Services until your account is current. If any payment remains past due for more than 30 days, we may, to the extent permitted by law, declare the remaining balance immediately due and refer the account for collection. You agree to pay reasonable costs of collection, including collection agency and attorneys' fees, to the extent permitted by law.

(e) Recurring subscriptions. If you purchase a recurring subscription or membership, it renews automatically at the price and interval disclosed at checkout until you cancel. To cancel, email [email protected] at least 10 days before your next billing date, or use any cancellation method shown in your account. Cancellation takes effect at the end of the current billing period, and partial periods are not prorated or refunded. If a free trial or discounted period applies, you must cancel at least 24 hours before it ends to avoid being charged the regular rate. We will notify you by email before any price change takes effect and give you an opportunity to cancel.

(f) Billing concerns and card disputes. If you have a concern about a charge, you agree to contact us first at [email protected] and give us at least 10 business days to resolve it. If you dispute a charge with your bank or card issuer, we may provide the issuer with these Terms, your Program Agreement and records of your enrollment, attendance, access and communications; suspend your access to the Services while the dispute is open; and, if the dispute is decided in our favor or withdrawn, recover the amount owed together with any dispute fees and collection costs, to the extent permitted by law. No refund under Section 6(g), Section 31 or Section 32 will be issued for any amount already returned to you through a card dispute or chargeback. Nothing in this Section limits any right you have under applicable law.

(g) Three-business-day refund window. You may cancel any purchase of any product or service for a full refund of the amount you paid by sending a written request to [email protected] within three (3) business days of your date of purchase. Business days are Monday through Friday, excluding U.S. federal holidays.

After this window, purchases cannot be canceled, and refunds are available only as described in Sections 31 and 32. Refunds are issued to the original method of payment; if your purchase was financed through a third-party lender, the refund is issued to the lender.

Section 31. Genesis Guarantee

At Inspirean, we stand behind the transformational power of Genesis. Participants in a standalone Genesis enrollment may qualify for a refund through one of two paths, subject to the terms below.

(a) Path 1: Completion Refund (Honored Commitment). Participants who attend Genesis on their originally confirmed dates, complete all program requirements (including all three days of the event), and submit a written refund request to [email protected] within twenty-four (24) hours after the scheduled conclusion of Day 3 are eligible for a full refund of the tuition they paid.

This benefit is reserved for participants who honor their originally confirmed dates. If a participant moves their confirmed Genesis seat to a later date, eligibility for the Path 1 Completion Refund is forfeited, and the participant remains eligible for the Path 2 Double Your Money Back Guarantee.

(b) Path 2: Double Your Money Back Guarantee. This satisfaction-based option is available to all participants, including those who move their confirmed seat to a later date. To qualify, participants must:

• Attend Day 1 and Day 2 of Genesis live, in full
• Be present for and participate in all exercises on both days
• Complete Day 2 through the end of the day
• Adhere to all participation agreements and program expectations

Participants are not required to attend Day 3 to qualify.

If, after meeting these requirements, the participant is not absolutely blown away by the breakthroughs and value received, the participant must submit a written refund request to [email protected] within twenty-four (24) hours after the scheduled conclusion of Day 3 of their Genesis event.

Upon verification of eligibility, Inspirean will issue a refund equal to two (2) times the tuition they paid.

(c) Eligibility requirements for both paths. To qualify for any refund under this Section, participants must complete all required components of the Genesis experience, including:

• Completion of Genesis Essentials
• Completion of the Genesis Success Call
• Scheduling or booking of the Action Call
• Full participation in the Genesis event as defined by Inspirean, at a minimum through the end of Day 2
• Completion of all required exercises and assignments for the days attended

Path 1 participants must also complete all three days of Genesis. Failure to complete any required component results in disqualification from all guarantee eligibility.

(d) Refund requests and processing. All refund requests must be submitted in writing to [email protected] within twenty-four (24) hours after the scheduled conclusion of Day 3 of the participant's Genesis event. Requests submitted outside this window are not eligible.

Inspirean may verify attendance, participation and completion of exercises and assignments before approval. Approved refunds are processed in U.S. dollars within fourteen (14) days of approval.

(e) Limitations. This guarantee applies only to standalone Genesis enrollments. Refunds apply only to the original participant and are non-transferable. Guarantees may not be combined or stacked, and a participant may qualify for only one path. Once a participant qualifies for or elects a refund under one path, eligibility for the other path is forfeited. Inspirean may adjust pricing or run promotions at any time, and no refunds or credits will be issued based on pricing differences.

(f) Transfers. Transferring your Genesis seat to a different date carries a $500 transfer fee. Genesis enrollments cannot be canceled. Other than the three-business-day refund window in Section 6(g), refunds are available only under the guarantee terms in this Section.

To request a transfer, email [email protected]. A participant who transfers their Genesis date remains eligible for the Path 2 Double Your Money Back Guarantee but forfeits the Path 1 Completion Refund, as described in subsection (a). If Inspirean moves your Genesis date, no transfer fee applies and you remain eligible for the Path 1 Completion Refund.

Section 32. Advanced Courses: Guarantees and Transfers (Power Code Leadership and Promethean)

(a) Genesis Test Drive (Promethean). The Genesis Test Drive gives you the opportunity to experience Genesis and decide whether Promethean is the right fit for you. If you enrolled in Promethean before attending Genesis and paid your tuition in full, and you decide Promethean is not right for you, you may request a full refund of the tuition you paid for Promethean.
To qualify, you must:

• Attend Day 1 and Day 2 of Genesis live, in full
• Be present for and participate in all exercises on both days
• Complete Day 2 through the end of the day

You may make this decision as early as the completion of Day 2 of Genesis. Your request must be submitted in writing to [email protected] within twenty-four (24) hours after the scheduled conclusion of Day 3 of your Genesis event.

A Test Drive refund ends your Promethean enrollment, including all classes and access. Once the Test Drive deadline passes, the Test Drive ends and the 100% Results Guarantee in subsection (b) applies.

(b) 100% Results Guarantee (Power Code Leadership and Promethean). Power Code Leadership and Promethean are protected by our 100% Results Guarantee. If you complete every requirement below and do not experience results, you will receive a full refund of the tuition you paid for the program. To qualify:

• Your tuition must be paid in full
• You must complete the full program: for Power Code Leadership, Genesis and all six (6) weeks of Power Code Leadership; for Promethean, Genesis, the six (6) week Power Code Leadership program and all Promethean classes
• You must attend all live sessions; replays do not count toward eligibility
• You must complete the assigned work and participate fully in the program
• You must submit your request in writing to [email protected] within seventy-two (72) hours after the final session of your program

(c) Genesis within a package. The Section 31 Genesis Completion Refund and Double Your Money Back Guarantee do not apply to Genesis when it is included in Power Code Leadership or Promethean. Transferring your Genesis date within Power Code Leadership or Promethean carries a $500 transfer fee. This fee applies to Genesis only. Power Code Leadership and Promethean enrollments cannot be canceled; other than the three-business-day refund window in Section 6(g), refunds are available only under the Genesis Test Drive and the 100% Results Guarantee in this Section.

(d) Limitations. Guarantees may not be combined or stacked. Refunds apply only to the original participant and are non-transferable. Requests that do not meet every requirement are not eligible. Approved refunds are processed in U.S. dollars within fourteen (14) days of approval. If this Section and your Program Agreement differ, your Program Agreement controls.

(e) Advanced course transfers. Requests to transfer Power Code Leadership or any Promethean class to a future cohort are reviewed on a case-by-case basis and, if approved, carry a $1,500 transfer fee. Transfer requests must be submitted in writing to [email protected]. A participant who transfers and pays the transfer fee remains eligible for the 100% Results Guarantee. Genesis date transfers carry the $500 transfer fee described in subsection (c) and Section 31(f).

Section 7. Programs and Events

Reproduced from Section 7 of the Terms of Service: subsections (b), (c) and (f).

(b) Changes by Inspirean. We may change the dates, times, location, format (including moving between in-person and virtual delivery), facilitators, speakers, agenda or content of any program when we reasonably believe it is necessary. If we cancel or reschedule a program you are enrolled in, we will offer you a transfer to another available session of the same or a comparable program, or any other remedy your Program Agreement provides. A change in facilitator, speaker, venue or format is not grounds for a refund unless your Program Agreement says otherwise.

(c) Your changes, missed sessions and unused services. Date transfers and refunds are governed by Sections 6(g), 31 and 32 and your Program Agreement, including any fees they state. No refund, credit or extension is owed for sessions you miss, arrive late to or leave early, or for any portion of the Services you do not use, except as your Program Agreement provides.

(f) Removal. We may remove you from any program, session, event or online community, and may suspend or end your access to the Services, if we reasonably determine your conduct violates Section 9, disrupts the experience of others, or creates a risk to you or anyone else. If you are removed for these reasons, no refund, credit or transfer is owed except as your Program Agreement provides.

Section 24. Force Majeure

We are not responsible for any delay, change, cancellation or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, fire, epidemics or public-health orders, government action, war, terrorism, civil unrest, labor disputes, power or internet failures, failures of third-party platforms or providers, or the illness, injury or unavailability of a facilitator. In those cases, we may reschedule, move to virtual delivery, or offer the remedies described in Section 7(b).

Section 26. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on the Website with a new "Last Updated" date, and for material changes we will give reasonable advance notice by email or on the Website. Updated Terms apply to purchases and use after their effective date. Changes will not apply to any dispute for which a notice under Section 15(a) was sent before the change took effect, and will not change the terms of a program you already purchased unless you agree.

Section 2. How These Terms Work With Your Program Agreement

Some programs require you to sign a separate participant agreement, enrollment agreement or other program-specific terms (a "Program Agreement"). Your Program Agreement governs that program's schedule, guarantee, refund, rescheduling, transfer and cancellation terms and any fees. If these Terms conflict with your Program Agreement on any of those subjects, the Program Agreement controls for that program. On every other subject, and wherever the Program Agreement is silent, these Terms apply. The Genesis guarantee terms in Section 31 apply to standalone Genesis enrollments. The Genesis Test Drive and the 100% Results Guarantee for Power Code Leadership and Promethean are described in Section 32 and in that program's Program Agreement. Together, these Terms, the Privacy Policy and any Program Agreement make up the entire agreement between you and Inspirean.